Part 1 - Airline Cabin Crew Job Advice
Exercise 1 – Definition Matching
Match each word or phrase with its correct definition (A – J).
Match each word or phrase with its correct definition (A – J).
A. A document that a person fills out to apply for a job or opportunity
B. Clothes that employees must wear as part of their job
C. The different backgrounds, traditions, and customs of people from various regions
D. A session or set of lessons designed to teach specific skills for a job or activity
E. The necessary skills, certifications, or education required for a particular role
F. The time spent working in a job or field to gain practical knowledge
G. Unpaid tasks performed to help others or a community
H. A presentation showing how to stay secure in a particular setting
I. Health-related issues that may affect a person’s ability to work or travel
J. Questions from clients or customers seeking information or assistance
1. safety demonstration [np] – hướng dẫn an toàn
2. qualifications [n] – trình độ chuyên môn
3. training course [np] – khóa đào tạo
4. medical problems [np] – vấn đề sức khỏe
5. variety of cultures [np] – sự đa dạng văn hóa
6. application form [np] – đơn ứng tuyển
7. customer queries [np] – thắc mắc của khách hàng
8. voluntary work [np] – công việc tình nguyện
9. work experience [np] – kinh nghiệm làm việc
10. uniform [n] – đồng phục
Exercise 2 – Sentence Completion
Complete the sentences using the words from the box below.
Complete the sentences using the words from the box below.
Vocabulary List:
cabin crew attendant [np] – tiếp viên hàng không
takeoff [n] – sự cất cánh
passengers [n] – hành khách
serve meals and snacks [vp] – phục vụ bữa ăn và đồ ăn nhẹ
requirements [n] – yêu cầu
spoken and written English [np] – tiếng Anh nói và viết
swim requirement [np] – yêu cầu biết bơi
on board [adv] – trên máy bay
teamwork [n] – làm việc nhóm
airline website [np] – trang web hãng hàng không
1.
The provided excellent customer service, ensuring that all travelers were comfortable throughout the flight.
2.
Before applying for the position, candidates must meet specific such as height, language proficiency, and physical fitness.
3.
The flight was delayed due to bad weather, but once conditions improved, the captain announced that would proceed as scheduled.
4.
Airlines often post job vacancies for flight attendants on their official .
5.
One of the most important skills for cabin crew members is , as they must collaborate with colleagues to ensure passenger safety.
6.
Flight attendants must have strong communication skills, including proficiency in to interact with international travelers.
7.
During long flights, attendants to ensure that travelers remain comfortable and well-fed.
8.
Safety regulations require that flight attendants meet the to handle emergencies over water.
9.
Once are seated, the crew provides safety instructions before takeoff.
10.
The safety demonstration is performed before every flight to inform travelers about emergency procedures.
Exercise 3 – Paraphrasing
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
1. Ellie is interested in working for an airline and asks Greg for advice.
2. Cabin crew members must demonstrate safety procedures to passengers.
3. Serving food and selling products are also part of the job.
4. Applicants must meet certain requirements, such as height and language skills.
5. Swimming ability is another essential requirement for the role.
6. Successful applicants must complete a six-week training program covering different aspects of the job.
7. The training includes learning how to respond to medical emergencies on board.
8. Cabin crew members must be aware of cultural differences among passengers.
9. Previous experience in customer service and teamwork is valued by airlines.
10. Some airlines require employees to pay for their uniforms, but Eurontas provides them for free.
A. Airlines prefer candidates who have worked in customer service and have experience collaborating with a team.
B. A mandatory training course lasting six weeks is required for new recruits to prepare them for the role.
C. Greg explains that one of the duties of flight attendants is to show passengers how to follow safety protocols.
D. Ellie asks Greg about working as cabin crew because she wants a job with an airline.
E. Fluency in English, a minimum height requirement, and other qualifications are necessary for those applying for this position.
F. One of the skills applicants must have is the ability to swim.
G. Selling goods and offering meals to passengers are among the responsibilities of cabin crew.
H. The company Greg works for does not charge employees for uniforms, unlike some other airlines.
I. Part of the training teaches new employees how to handle health-related incidents during flights.
J. Cabin crew are trained to understand cultural differences and how they may affect passenger interactions.
Part 2 - Scottish Hospitality Scholarships
Exercise 1 – Definition Matching
Match each word or phrase with its correct definition (A – J).
Match each word or phrase with its correct definition (A – J).
A. A form used to gather opinions and feedback from clients about a service or product
B. A sector that includes hotels, restaurants, travel, and tourism services
C. A document or file that has been edited or rewritten for clarity or improvement
D. An official event where individuals or organisations are formally recognised with prizes
E. The steps required to submit and be considered for a job or programme
F. A person who is being trained to become a supervisor or administrator in a company
G. A condition or rule that must be met as part of an agreement or policy
H. A level of academic or professional achievement that shows one’s skills or education
I. Service tailored to meet the specific needs and preferences of each client
J. A natural rural area that has not been damaged or developed by human activity
1. Hospitality industry [np] – ngành dịch vụ khách sạn và du lịch
2. Stipulation [n] – điều kiện, quy định
3. Qualifications [n] – trình độ chuyên môn
4. Unspoilt countryside [np] – vùng nông thôn còn nguyên sơ
5. Trainee manager [np] – quản lý tập sự
6. Application process [np] – quy trình nộp đơn
7. Awards ceremony [np] – lễ trao giải
8. Personal service [np] – dịch vụ mang tính cá nhân
9. Customer survey form [np] – mẫu khảo sát khách hàng
10. Redraft [v] – chỉnh sửa lại (bản thảo, tài liệu)
Exercise 2 – Sentence Completion
Complete the sentences using the words from the box below.
Complete the sentences using the words from the box below.
Vocabulary List:
Scholarship [n] – học bổng
Ambitious [a] – có tham vọng
Tourist attractions [np] – điểm thu hút khách du lịch
Destination [n] – điểm đến
Positive experience [np] – trải nghiệm tích cực
Receptionist [n] – nhân viên lễ tân
Presentation [n] – bài thuyết trình
Report [n] – báo cáo
Customer service [np] – dịch vụ khách hàng
Efficiency [n] – hiệu quả
1.
She gave a professional and well-organised on sustainable tourism.
2.
After visiting several countries, they decided that Bali would be their final .
3.
The hotel welcomed us warmly and provided useful information about local sights.
4.
Many students applied for the government-funded to support their overseas studies.
5.
His nature pushed him to apply for a leadership position even while studying.
6.
Improving is essential for businesses that want to reduce costs and increase productivity.
7.
The front desk staff were praised for their excellent and friendly attitude.
8.
The manager asked me to submit a written on last month’s marketing campaign.
9.
During their stay, most guests described their trip as a .
10.
The Eiffel Tower and the Louvre Museum are among the most popular in Paris.
Exercise 3 – Paraphrasing
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
1. The scholarship program offers international work placements to 100 hospitality workers every year.
2. Candidates only need to have three years of experience in the industry and do not need formal qualifications.
3. The goal of the scholarships is to support Scotland’s tourism image and economy.
4. Marie started as a receptionist at the Rock Hotel and appreciated the flexibility it offered for her family life.
5. The application process involves writing a report about your workplace and how it could be improved.
6. The scholarship winners came from different backgrounds, and many had been rejected previously.
7. At the Florida Beach Hotel, staff are encouraged to interact with guests to ensure a personalised experience.
8. People abroad often know about Scotland but mainly focus on big-name places like Edinburgh and St. Andrews.
9. Marie improved the hotel’s guest survey by sending it via email after customers left.
10. Marie was pleasantly surprised by how simple the scholarship application process actually was.
A. She found the application easier than expected and didn’t have to do any public speaking, just write a report.
B. The program helps reinforce Scotland’s appeal as a top destination and sustains tourism-related employment.
C. Scholarship participants come from a range of roles, and many weren’t successful on their first attempt.
D. Staff at the Florida Beach Hotel are trained to be friendly and engage with guests beyond basic duties.
E. Her first job was suited to her needs as a parent, and she grew to love the hotel setting.
F. Every year, 100 individuals get the chance to work in world-class hospitality establishments.
G. Rather than collecting feedback at checkout, she chose to email guests later for better response quality.
H. A report about one’s current job and potential contributions is all that’s needed to apply.
I. Most people she interviewed overseas had heard of Scotland, but their interest was limited to a few famous cities.
J. The only requirement is three years in the sector; academic background and job level don’t matter.
Part 3 - Education House Design Presentation
Exercise 1 – Definition Matching
Match each word or phrase with its correct definition (A – J).
Match each word or phrase with its correct definition (A – J).
A. The plants and greenery present in an area, often used in urban design for cooling and aesthetic purposes
B. A feature on building exteriors designed to reflect natural light deeper into indoor spaces
C. Water that is suitable for cleaning, flushing, or irrigation but not safe for human consumption
D. A part of an office layout often used for informal meetings or casual interaction
E. The main outward-facing surface of a building, often designed for aesthetics or energy efficiency
F. Equipment used to reduce heat by allowing hot water to cool via evaporation
G. The measure of how efficiently work is completed, often related to comfort and environment
H. Air that lacks freshness, typically found in poorly ventilated indoor areas
I. A structure that cools air by allowing water to fall and absorb heat, often found in climate-sensitive designs
J. Having minimal negative impact on the natural world; promotes sustainability and reduced pollution
1. Environmentally friendly [a] – thân thiện với môi trường
2. Cooling tower [np] – tháp làm mát
3. Stale air [np] – không khí tù đọng
4. Shower Tower [np] – tháp nước làm mát
5. Light shelves [np] – kệ ánh sáng (bề mặt phản chiếu ánh sáng)
6. Vegetation [n] – cây cối, thảm thực vật
7. Facade [n] – mặt tiền (tòa nhà)
8. Productivity [n] – năng suất
9. Edge space [np] – khu vực ngoài lề (nơi tương tác xã hội)
10. Non-drinking water [np] – nước không dùng để uống
Exercise 2 – Sentence Completion
Complete the sentences using the words from the box below.
Complete the sentences using the words from the box below.
Vocabulary List:
Exhaust fans [np] – quạt thông gió
Weather station [np] – trạm khí tượng
Activate [v] – kích hoạt
Absorb [v] – hấp thụ
Basement [n] – tầng hầm
Rainwater [n] – nước mưa
Access [n] – lối vào
Shopping arcade [np] – khu mua sắm có mái vòm
Relieve stress [vp] – giảm căng thẳng
Recycle [v] – tái chế
1.
The building’s is equipped with high-tech machinery to monitor climate conditions.
2.
I like to use in the summer to cool down the rooms quickly.
3.
The water system is designed to and store rainwater for later use.
4.
The company has a policy to reduce waste by encouraging employees to paper and plastic.
5.
The gym has a spa where you can enjoy a massage to after a long day of work.
6.
We need to the alarm before we leave the building.
7.
The main to the building is located at the back.
8.
He often spends his weekends exploring the to find new items for his collection.
9.
The new in the office makes it easier to go to different floors.
10.
It’s important for buildings to have to prevent mold growth and improve air circulation.
Exercise 3 – Paraphrasing
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
1. Warm air is naturally vented from the building through a chimney using fans.
2. The weather station collects temperature data and activates systems accordingly.
3. The Shower Tower cools the air by drawing it in through falling water.
4. The underground tank contains metal balls that absorb heat to cool the water.
5. Rainwater is collected to irrigate plants growing on the building’s facade.
6. Smaller upper-floor windows help reduce heat loss and save energy.
7. The building’s entrance is unusual because it’s through a shopping arcade behind a café.
8. Research shows greenery around the building helps reduce stress and improves productivity.
9. The edge space allows workers to relax and interact socially, away from their desks.
10. Despite the safety of recycled water, staff might feel uncomfortable using it.
A. Plants outside the building are watered using rainwater that flows from the roof.
B. Smaller windows on higher levels help conserve energy by limiting heat escape.
C. Although it's safe, employees may not like relying on recycled water for all non-drinking purposes.
D. Staff have a dedicated area to unwind and chat, though it might reduce work efficiency.
E. A falling water system draws fresh air inside, which in turn helps lower the building’s temperature.
F. The entrance is located in an unexpected spot, hidden behind a café within a shopping area.
G. An underground tank full of metal spheres draws heat from the water without energy use.
H. Hot air rises up naturally and is expelled through roof fans via a vertical shaft.
I. A rooftop station assesses outdoor temperatures and adjusts internal climate controls accordingly.
J. Having plants around the workplace boosts productivity because it makes employees feel calmer.
Part 4 - Textiles with Business Studies
Exercise 1 – Definition Matching
Match each word or phrase with its correct definition (A – J).
Match each word or phrase with its correct definition (A – J).
A. A collection of an artist or designer’s work, used to demonstrate skills and creativity
B. Academic areas of study or branches of knowledge
C. The process of analysing and learning from one’s own experiences or practice
D. A long piece of writing on a particular subject, usually done as part of a degree
E. Visual analysis conducted to explore themes, trends, or styles in art and design
F. Temporary job experiences, often related to a student’s field of study
G. Fabric created by interlacing threads at right angles
H. Fabric produced by interlooping yarns, commonly used in clothing
I. Fabric that has had patterns, images, or colours applied using dyes or pigments
J. The use of software to help in the creation, modification, or analysis of designs
1. Disciplines [n] – các lĩnh vực học thuật
2. Knitted textiles [np] – dệt kim
3. Woven textiles [np] – dệt thoi
4. Printed textiles [np] – in vải
5. Work placements [np] – kỳ thực tập
6. Visual research [np] – nghiên cứu thị giác
7. Computer-aided design [np] – thiết kế hỗ trợ bằng máy tính
8. Reflective practice [np] – phương pháp học phản chiếu
9. Dissertation [n] – luận văn
10. Portfolio [n] – hồ sơ tác phẩm
Exercise 2 – Sentence Completion
Complete the sentences using the words from the box below.
Complete the sentences using the words from the box below.
Vocabulary List:
Open day [np] – ngày hội thông tin
Textiles [n] – ngành dệt may
Business studies [np] – ngành kinh doanh
Undergraduate [n] – sinh viên đại học
Integrated Master’s course [np] – chương trình tích hợp thạc sĩ
Diversify [v] – đa dạng hóa
Global market [np] – thị trường toàn cầu
Experimentation [n] – sự thử nghiệm
Tutorials [n] – buổi hướng dẫn cá nhân
Trend forecasting [np] – dự đoán xu hướng
1.
The university is holding an this weekend where prospective students can explore the campus and learn about courses.
2.
To succeed in the competitive market, companies must their product offerings to attract different customer segments.
3.
The field of is constantly evolving, with new technologies and designs shaping the future of fashion.
4.
is an essential part of the academic journey, allowing students to conduct research and innovate.
5.
The course in provides students with a deep understanding of economics, marketing, and entrepreneurship.
6.
Students in the program have the opportunity to complete both their bachelor's and master's degrees in an integrated format.
7.
is the practice of predicting future trends in fashion, technology, or consumer behavior.
8.
At the end of the semester, students must complete several to review and discuss what they've learned with their professors.
9.
Students can pursue a degree in if they wish to specialize in business-related subjects.
10.
The university is known for its strong focus on , offering a wide range of degree programs to meet global demands.
Exercise 3 – Paraphrasing
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
Match each original sentence (1 – 10) with its paraphrased equivalent (A – J).
1. The course is a joint initiative by multiple university faculties.
2. Students can develop skills in knitted, printed, and woven textile design.
3. A global outlook is integrated through real-world work placements.
4. First-year students rotate through three different textile areas, focusing on experimentation.
5. In the second year, students can choose to study traditional techniques before using digital tools.
6. Support is available to help students decide whether to graduate with a BA or continue to a master’s.
7. Third-year students apply reflective practice and submit both a dissertation and a portfolio.
8. Graduates can work in styling or management, but also in areas like journalism or forecasting.
9. The program includes a business plan component to link design with commercial realities.
10. The university encourages interested students to attend interviews before applying.
A. A range of disciplines, including engineering and business, have come together to shape this course.
B. Students experience hands-on learning in all three textile types before narrowing their focus.
C. Those who aren’t sure about their future qualification path receive personal guidance.
D. The degree also targets professional skills by having students analyze past work and compile key academic outputs.
E. Internships aim to help students understand how their work fits into international business contexts.
F. Learners first explore manual techniques rooted in history before moving on to digital approaches.
G. There’s a short meeting available to determine if the course is a good match before applying.
H. The final year includes a plan for selling or marketing textile designs as part of a broader business focus.
I. Career options range from fashion-based roles to writing or predicting upcoming trends.
J. The course enables students to become creative textile designers with strong business awareness.
